DSL Techs, “It’s Not My Fault!”
Yesterday was another one of those days that ended in Y. YES (another Y word) I’m on a rant…
So, the deal is, I set up a new website. Delightful site with great content, new keywords and a real money maker. I’m rushing through the set up phase and have it all ready to go about four hours after I bought the domain. Everything is good. The owner of the new site calls me and says, “I see it, tell me what to do.” I try to pull up the site and it’s STUCK on my ISP. I contact another Internet user on the same ISP, not next door, but 30 miles down the road. Yup, it’s the server. They’ve cached the site and we can’t get past their cached view of the site.
I call the domain people. Nope it’s server ware, they’ve got the site cached.
I call the hosting people. Nope it’s server ware, they’ve got the site cached.
So, last place I call is the server people. (We’ve been down this road before.) “It’s not us. It’s your domain, they’ve got to change the DNS.”
“Nope, it’s done. You just pulled the site up on your computer. The domain name server is listed properly or you couldn’t have pulled it up.”
“Well, we’ll try this…” So, he gives me all kinds of manipulatives — everything but stand on my head (which I couldn’t do anyway, but I’d probably tell him I did). “You’ll just have to call the domain people and make them fix it.”
“We’ve already established, this isn’t a domain issue. You’ve pulled it up on your screen. It’s an Internet Server Port issue. You need to fix it on your end. No matter how many times I refresh my screen here. I can’t pull this through your blocked server.”
“Miss, we don’t block anything on our end, uh… unless you have a nanny server option turned on.”
“I don’t need a nanny server. I monitor my own children’s computer use and we often go to sites your nanny would disapprove of, because we work online. Is the nanny server option turned on there?”
“Uh, no Miss. You’ll have to call the domain server back.” He says again, “Thank you for calling your ISP.”
******CLICK******
So, I sit here staring at the WRONG screen trying to figure out what to do now. Then I realize, he sounded like he suddenly had a solution — wonder if he fixed it?
REFRESH.
Sure enough. There is my site! Ahem.
I know it wasn’t the nanny on MY computer line, but somewhere between me and my hosting server, my ISP had blocked the site – to most of the folks who use the same server in my area.
So, besides the fact that most DSL Techs are about 19 going on GEEK, I just love those guys!!!
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